PLEASE READ THIS PAGE – IT CONTAINS ALL THE INFORMATION YOU NEED TO KNOW
🎄Christmas Holiday Closure – no collections 24th Dec to 1st Jan🎄
All orders placed by 11am will be ready for same day collection after 12pm (CLOSED Sundays & Bank Holidays).
If you wish to order further in advance, please add a note with your chosen collection day (after 12pm) in the Order Notes box on the billing details page (before you go through to WorldPay). Please note – if you leave the check-out page eg to add another item to your basket, you must re-enter any text previously added to the Order Notes box. Once WorldPay have successfully completed your payment you will receive an Order Confirmation email. I will also send an email when your order has been packed and is ready for collection. Please check your Inbox settings as these emails are frequently sent to a spam folder.
Packed orders will be outside in named boxes ready for collection after 12pm. There is no cut-off time to collect your order Monday-Friday, but a deadline of 8pm applies on a Saturday. Where an order is packed in multiple boxes, these will be stacked on top of each other. Please do not move other boxes. Please return your clean and undamaged boxes for re-use, leave them over the inside gate as otherwise they all end up blowing around in the road! NO RETURNED BOXES ON SUNDAYS OR HOLIDAYS PLEASE.
PLEASE DO NOT USE SAT NAV TO FIND ME AS IT DOESN’T WORK – see Contact Page for directions.
Payments are via WorldPay with your credit or debit card.
You will have the option of creating an account with The Dog’s House when going through the check-out process.
This is not mandatory but does mean you will benefit from a faster check-out when placing further orders and that you can collect Loyalty Points for every qualifying spend.
I have also included my next anticipated stock delivery dates below from Dog’s Butcher, DAF, Nutriment and Cotswold Raw. This will help you plan your order should an item be out of stock.
Please follow my Facebook Page The Dog’s House Cornwall Raw Pet Food Supplier where I regularly post updates and special offers.
Local Delivery. Next rounds –
TR postcodes – 13th Dec, 27th Dec
PL postcodes – 6th Dec, 20th Dec
Orders must be in by 6pm the day before delivery. Please ensure you have read the full Terms & Conditions regarding delivery, which includes the postcodes I can deliver to.
Clay Village Delivery PL26 8 postcodes – £2
All other local postcodes – £4.95